Olivia G.

Professional Focus

Hands-on experience in troubleshooting, documentation, and ticket management.

Learning Key Skills

• Customer support & troubleshooting
• Ticket tracking & issue management
• Knowledge base & support documentation

Featured GitHub Projects

• Mock Scenario Grants – Multiple Issues
• Mock Scenario – Cache and Cookies Issue
• Mock Scenario – Video Playback Issue
• Knowledge Base – Practice
• Cookies and Cache – Mini Stories Cheatsheet
• FreshDesk Workflow – Mock Workflow Cheatsheet
• Browser Testing – Cheatsheet
• Status Code – Status Code Cheatsheet
• ITIL Key Concepts - Cheatsheet
• Incident Management Vs Service Request Fulfillment - Cheatsheet

Why Recruiters Should Consider Me

• Hands-on projects directly relevant to subscriber support and help desk tasks
• Active GitHub profile showing initiative & continuous learning