Freshdesk Mock Ticket Workflow

Legacy Compatible Version (IE8+)

Open Waiting on Customer Pending (Internal) Resolved Closed

Status: Open

Ticket ID: #1

Priority: High

User unable to access audiobook subscription after login.

Status: Waiting on Customer


Requested more details on device, browser, and recent changes.

Status: Pending (Internal)


Recieved Information

Status: Resolved

Advised user to clear browser cache. Subscription access restored.

Status: Closed


Followed up. Ticket closed.